Everything went great today for her surgery but I do have some feedback about other things. My daughter was scheduled to be put to sleep to undergo a root canal. They ended up needing more anthesia which I was willing to pay for. Surgery was supposed to be an hour (I was told this before they started), and it ended up being 2 hours because of some minor complications. Noone came to the lobby to inform us. When it was over, I asked to see her. They said I had to pay first. I just paid almost 5k and they were more worried about an additional $300 before allowing me to see my daughter? This didn't sit right. I didn't say anything. I paid the bill and went to see my daughter. Dr. Hoffman is the nicest man I have ever met! He was outstanding.
Also, in the weeks before her surgery, the office appeared to not communicate. I would receive a call saying one thing then someone else would say another. They were never on the same page.
Last week, they needed to speak with me to confirm a few things. They called me at 8:16am then again at 1:06pm. Leaving me a voicemail that if they do not hear from me they were going to cancel her surgery. Wow! I work. I work 8am-5pm. I do not have access to my phone during those hours. They did leave a voicemail and I would have called the next day but they did not give me a chance before sending me an email threatening to cancel.
Also, they had called me several weeks before to inform me I had no insurance. I called my insurance company and they said I did. Not sure what happened but it resulted in unnecessary phone calls during my only free 20 minutes at work.
If your appointment is at 10am, do not plan on seeing anyone for awhile. All our appointments ran an hour behind.
I think Dr. Hoffman is wonderful but the office staff needs some help.
Not friendly at all. Noone even smiled!
The nurses in the room with my daughter were great too.
I went to nervous and 3 to 4 hours later, I essentially woke up in the car on my way home without realizing anything had happened. If you have trauma with previous dental issues, this is the place. I have a had severe dental trauma my entire life. Until now, they are all fantastic.
Response from the owner:Thank you for your kind words and for sharing your experience. We’re grateful our team could help provide a comfortable experience and appreciate your trust in us.
Our experience was wonderful. Our Down’s Syndrome son is very apprehensive about his appointments, but Dr. Thoms and all of his staff made our son more compliant. Each member seems vested in their job and are so kind and caring. Thank you for a positive experience.
Response from the owner:Thank you for your kind words! We’re so glad your family had a positive experience. Our team takes great pride in providing compassionate, individualized care, and your feedback means so much to us!
Everyone is always very welcoming and professional.
Response from the owner:Thank you for your kind words! We’re so glad our team makes you feel welcome. We truly appreciate your support!
Children love to play, and when they play hard, it is not uncommon for them to find themselves with a chipped tooth. But as a parent, your child damaging their tooth can bring great anxiety. Depending on the severity of the chip, you may or may not have to address it. The best thing to do is contact your St. Louis pediatric dentist to make an appointment before you think the worst or overreact. If you see a chipped tooth, these are the first three steps to take to put everyone’s mind at rest – including your child’s, since they might also be anxious.
Call Your Dentist
Whether it is the result of an accident or you just happen to notice that your child has a chipped tooth, it is important to contact your dentist. If the chip is severe enough, then making an emergency appointment is necessary. If you can, try to find the chip remnants to bring with you to the appointment. If you are given specific instructions about dietary restrictions or any follow-up plan treatment recommendations, make sure to follow them specifically. Even if it is a baby tooth, the health of that baby tooth can sometimes affect the permanent teeth growing underneath.
Apply Cold Compresses
When you notice that a tooth has been damaged, make sure to rinse out your youngster’s mouth. If there is swelling, you will also want to apply a cold compress to limit the amount of swelling. Rinsing with cold water is also a good idea to reduce any swelling in the gums. Examine the tooth to see if it is chipped or completely knocked out. The plan of action will be different depending on whether the tooth needs to be repaired or if it is completely gone. If the tooth is gone, then you will have to take precautions to limit damage to the surrounding areas.
Find the Missing Pieces
When possible, find any missing pieces from where the tooth was chipped or damaged. You will need them if the tooth needs to be reconstructed or repaired so that the replacement tooth can be properly fitted and shaped. There are a lot of ways in which a pediatric dentist can use the chipped fragment to repair or replace the tooth.
When your child either loses a tooth early due to an accident or has a chipped tooth, it can cause some anxiety. The best thing to do is to contact your pediatric dentist, find the missing pieces, and try not to overreact. In most instances, a chipped tooth is nothing but a bump in your child’s development.
Pediatric Dentist in St. Louis
Children have dental anxiety just like many adults do. It is normal for children to be leery at the dental office since it is a new environment for them. When accidents happen, such as with a chipped or broken tooth, this can only increase a child’s anxiety about going to the dentist.
At The Dental Anesthesia Center, we work hard to make your child feel at ease by providing exceptional patient care in a relaxed, convenient atmosphere. Depending on your child’s circumstances, we will discuss if sedation or anesthesia is right for your child.
Call us today to schedule your appointment at (314) 862-7844. We look forward to meeting you!
